Dispute Resolution

1. Electronic Complaints Book

In accordance with current legislation, [COMPANY NAME] has an Electronic Complaints Book. You can access the platform at: www.livroreclamacoes.pt.

2. Alternative Dispute Resolution (ADR)

In the event of a consumer dispute, the consumer may resort to a Consumer Alternative Dispute Resolution Entity (ADR). As our headquarters are in [INSERT YOUR DISTRICT, E.G., LISBON], the competent entity is:

[EXAMPLE FOR LISBON – ADJUST ACCORDING TO YOUR AREA]:

  • Lisbon Consumer Conflict Arbitration Center
  • Address: Rua dos Douradores, 116, 2nd floor – 1100-207 Lisbon
  • Website: www.centroarbitragemlisboa.pt

3. ODR Platform (European Union)

For clients residing in another Member State of the European Union, we inform you that the European Commission provides an Online Dispute Resolution (ODR) platform, accessible at: ec.europa.eu/consumers/odr.

Last updated: November 21, 2025