{"id":829,"date":"2025-11-21T13:04:00","date_gmt":"2025-11-21T10:04:00","guid":{"rendered":"https:\/\/fellofly.pt\/resolution-des-litiges\/"},"modified":"2026-02-03T20:59:10","modified_gmt":"2026-02-03T17:59:10","slug":"resolution-des-litiges","status":"publish","type":"page","link":"https:\/\/fellofly.pt\/fr\/resolution-des-litiges\/","title":{"rendered":"R\u00e9solution des litiges"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">1. Livre de R\u00e9clamations \u00c9lectronique<\/h3>\n\n<p>Conform\u00e9ment \u00e0 la l\u00e9gislation en vigueur, <strong>[NOM DE L\u2019ENTREPRISE]<\/strong> dispose d\u2019un Livre de R\u00e9clamations \u00c9lectronique. Vous pouvez acc\u00e9der \u00e0 la plateforme \u00e0 l\u2019adresse suivante\u00a0: <a href=\"https:\/\/www.livroreclamacoes.pt\/\" rel=\"noreferrer noopener\" target=\"_blank\">www.livroreclamacoes.pt<\/a>.<\/p>\n\n<h3 class=\"wp-block-heading\">2. R\u00e8glement extrajudiciaire des litiges (RAL)<\/h3>\n\n<p>En cas de litige de consommation, le consommateur peut recourir \u00e0 une entit\u00e9 de r\u00e8glement extrajudiciaire des litiges de consommation (RAL). Notre si\u00e8ge social \u00e9tant situ\u00e9 \u00e0 <strong>[INDIQUER VOTRE DISTRICT, EX\u00a0: LISBONNE]<\/strong>, l\u2019entit\u00e9 comp\u00e9tente est\u00a0:<\/p>\n\n<p><strong>[EXEMPLE POUR LISBONNE &#8211; \u00c0 ADAPTER SELON VOTRE ZONE]\u00a0:<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Centre d\u2019arbitrage des conflits de consommation de Lisbonne<\/strong><\/li>\n\n\n\n<li>Adresse\u00a0: Rua dos Douradores, 116, 2\u00ba &#8211; 1100-207 Lisbonne<\/li>\n\n\n\n<li>Site web\u00a0: <a href=\"http:\/\/www.centroarbitragemlisboa.pt\/\" target=\"_blank\" rel=\"noreferrer noopener\">www.centroarbitragemlisboa.pt<\/a><\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">3. Plateforme RLL (Union europ\u00e9enne)<\/h3>\n\n<p>Pour les clients r\u00e9sidant dans un autre \u00c9tat membre de l\u2019Union europ\u00e9enne, nous vous informons que la Commission europ\u00e9enne met \u00e0 disposition une plateforme de r\u00e8glement des litiges en ligne (RLL), accessible \u00e0 l\u2019adresse suivante\u00a0: <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\" rel=\"noreferrer noopener\" target=\"_blank\">ec.europa.eu\/consumers\/odr<\/a>.<\/p>\n\n<p><strong>Derni\u00e8re mise \u00e0 jour\u00a0:<\/strong> 21 novembre 2025<\/p>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. Livre de R\u00e9clamations \u00c9lectronique Conform\u00e9ment \u00e0 la l\u00e9gislation en vigueur, [NOM DE L\u2019ENTREPRISE] dispose d\u2019un Livre de R\u00e9clamations \u00c9lectronique. Vous pouvez acc\u00e9der \u00e0 la plateforme \u00e0 l\u2019adresse suivante\u00a0: www.livroreclamacoes.pt. 2. R\u00e8glement extrajudiciaire des litiges (RAL) En cas de litige de consommation, le consommateur peut recourir \u00e0 une entit\u00e9 de r\u00e8glement extrajudiciaire des litiges de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-829","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/fellofly.pt\/fr\/wp-json\/wp\/v2\/pages\/829","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fellofly.pt\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fellofly.pt\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fellofly.pt\/fr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fellofly.pt\/fr\/wp-json\/wp\/v2\/comments?post=829"}],"version-history":[{"count":1,"href":"https:\/\/fellofly.pt\/fr\/wp-json\/wp\/v2\/pages\/829\/revisions"}],"predecessor-version":[{"id":830,"href":"https:\/\/fellofly.pt\/fr\/wp-json\/wp\/v2\/pages\/829\/revisions\/830"}],"wp:attachment":[{"href":"https:\/\/fellofly.pt\/fr\/wp-json\/wp\/v2\/media?parent=829"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}