{"id":831,"date":"2025-11-21T13:04:00","date_gmt":"2025-11-21T10:04:00","guid":{"rendered":"https:\/\/fellofly.pt\/dispute-resolution\/"},"modified":"2026-02-03T20:59:47","modified_gmt":"2026-02-03T17:59:47","slug":"dispute-resolution","status":"publish","type":"page","link":"https:\/\/fellofly.pt\/en\/dispute-resolution\/","title":{"rendered":"Dispute Resolution"},"content":{"rendered":"\n<h3 class=\"wp-block-heading\">1. Electronic Complaints Book<\/h3>\n\n<p>In accordance with current legislation, <strong>[COMPANY NAME]<\/strong> has an Electronic Complaints Book. You can access the platform at: <a href=\"https:\/\/www.livroreclamacoes.pt\/\" rel=\"noreferrer noopener\" target=\"_blank\">www.livroreclamacoes.pt<\/a>.<\/p>\n\n<h3 class=\"wp-block-heading\">2. Alternative Dispute Resolution (ADR)<\/h3>\n\n<p>In the event of a consumer dispute, the consumer may resort to a Consumer Alternative Dispute Resolution Entity (ADR). As our headquarters are in <strong>[INSERT YOUR DISTRICT, E.G., LISBON]<\/strong>, the competent entity is:<\/p>\n\n<p><strong>[EXAMPLE FOR LISBON &#8211; ADJUST ACCORDING TO YOUR AREA]:<\/strong><\/p>\n\n<ul class=\"wp-block-list\">\n<li><strong>Lisbon Consumer Conflict Arbitration Center<\/strong><\/li>\n\n\n\n<li>Address: Rua dos Douradores, 116, 2nd floor &#8211; 1100-207 Lisbon<\/li>\n\n\n\n<li>Website: <a href=\"http:\/\/www.centroarbitragemlisboa.pt\/\" target=\"_blank\" rel=\"noreferrer noopener\">www.centroarbitragemlisboa.pt<\/a><\/li>\n<\/ul>\n\n<h3 class=\"wp-block-heading\">3. ODR Platform (European Union)<\/h3>\n\n<p>For clients residing in another Member State of the European Union, we inform you that the European Commission provides an Online Dispute Resolution (ODR) platform, accessible at: <a href=\"https:\/\/ec.europa.eu\/consumers\/odr\" rel=\"noreferrer noopener\" target=\"_blank\">ec.europa.eu\/consumers\/odr<\/a>.<\/p>\n\n<p><strong>Last updated:<\/strong> November 21, 2025<\/p>\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. Electronic Complaints Book In accordance with current legislation, [COMPANY NAME] has an Electronic Complaints Book. You can access the platform at: www.livroreclamacoes.pt. 2. Alternative Dispute Resolution (ADR) In the event of a consumer dispute, the consumer may resort to a Consumer Alternative Dispute Resolution Entity (ADR). As our headquarters are in [INSERT YOUR DISTRICT, [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-831","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/fellofly.pt\/en\/wp-json\/wp\/v2\/pages\/831","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fellofly.pt\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fellofly.pt\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fellofly.pt\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fellofly.pt\/en\/wp-json\/wp\/v2\/comments?post=831"}],"version-history":[{"count":1,"href":"https:\/\/fellofly.pt\/en\/wp-json\/wp\/v2\/pages\/831\/revisions"}],"predecessor-version":[{"id":832,"href":"https:\/\/fellofly.pt\/en\/wp-json\/wp\/v2\/pages\/831\/revisions\/832"}],"wp:attachment":[{"href":"https:\/\/fellofly.pt\/en\/wp-json\/wp\/v2\/media?parent=831"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}